Exim Bank:Contact us
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Whether you prefer assistance over phone, in person or over the web, we are here to help. Find the information you need to get financial advice, receive technical support, report a lost/stolen card, locate a branch or get to an ATM.


Exim Bank (T) Ltd.
P.O.Box 1431
Dar es Salaam, Tanzania
Email: customercare@eximbank.co.tz
Toll free number: 0800780111.

Please submit your product inquiry or service request/ feedback/ complaint in the adjacent forms. Do ensure that the e-mail address mentioned is correct. Our customer service will use this e-mail ID for all communications..

Escalation if not satisfied

If you are not satisfied with how your complaint has been handled, or the resolution provided by Exim Bank, you can escalate your complaint to the (BOT) Bank of Tanzania Complaints Desk, for independent external review under the BOT Help Desk Accreditation Scheme in the following ways:

By telephone: +255 222 233 246 / +255 222 233 265
By writing: 2nd Mirambo Street, P.O Box 11884 Dar Es Salaam, Tanzania
By emailing: complaints-desk@bot.go.tz

Iwapo haujaridhishwa na jinsi tulivyo suluhisha malalamiko yako, au azimio lililotolewa na Benki ya Exim, unaweza kuzidi kupeleka malalamiko yako kupitia dawati la malalamiko la Benki kuu ya Tanzania (BOT) ili kupata mtazamo huru wa nje chini ya mpango wa udhibitishaji wa dawati la msaada la BOT kwa njia zilizotajwa hapo juu:

Kwa simu : +255 222 233 246 / +255 222 233 265
Kwa kutuandikia: 2nd Mirambo Street, P.O.BOX 11884 Dar es salaam, Tanzania
Kwa barua pepe: complaints-desk@bot.go.tz