Please submit your product inquiry or service request/ feedback/ complaint in the adjacent forms. Do ensure that the e-mail address mentioned is correct.
Our customer service will use this e-mail ID for all communications.

If you are not satisfied with how your complaint has been handled, or the resolution provided by Exim Bank, you can escalate your complaint to the (BOT) Bank of Tanzania Complaints Desk, for independent external review under the BOT Help Desk Accreditation Scheme in the following ways:

Iwapo haujaridhishwa na jinsi tulivyo suluhisha malalamiko yako, au azimio lililotolewa na Benki ya Exim, unaweza kuzidi kupeleka malalamiko yako kupitia dawati la malalamiko la Benki kuu ya Tanzania (BOT) ili kupata mtazamo huru wa nje chini ya mpango wa udhibitishaji wa dawati la msaada la BOT kwa njia zilizotajwa hapo juu: