Who we are and what we do
Exim Bank is one of the leading financial services providers in 4 countries and Tanzania’s first international bank. Since welcoming our first customers in Samora Branch, Dar es Salaam, in 1997, Exim Bank has continued to expand its national and regional reach.
Exim Bank has over the years leveraged on the underlying resilience to grow our asset base and to successfully expand our reach. The Bank’s operations span Dar es Salaam, Zanzibar, Tanga, Morogoro, Kilimanjaro, Arusha, Manyara, Mwanza, Shinyanga, Kigoma, Iringa, Mbeya and Mtwara regions in Tanzania and overseas subsidiaries in the Anjouan, Moheli and Moroni Islands of the Union of Comoros, in the Republic of Djibouti and Uganda– an international presence unmatched by other Tanzanian banks.
Our core purpose is to be the bank of choice - helping customers become financially better off. Exim Bank's continued growth and success is founded on several key factors:
- A committed team that lives our shared values and works together to provide customers with the best services
- A straightforward business model anchored in diversification by business, geography, risk, and people, as well as a clear focus on our business strategy
- We embrace the future by establishing ourselves in unbanked markets where we connect our customers to wider opportunities.
- We're continuing to develop our range of products and services, to meet customer changing needs.
- We embrace new technology to improve the services we offer - our mobile banking service means customers can manage their banking needs anytime, anywhere.
We have over the years worked purposely to develop strong foundations that support the best possible future of our operations. We have forged relationships and partnerships that have given us opportunities to exchange ideas, enabled communities to utilize our products and cross boundaries. Today, Exim Bank is one of the leading banks in Tanzania, respected for its excellent service delivery, robust infrastructure driven by innovation and operating on advanced banking technology platform.
Pioneer solutions in Banking
Innovation is a promise we give to our customers and clients. The Bank has had significant breakthrough innovations through the deployment of world class technology and customer focused products. We are proud to be the first bank to introduce Credit Cards with the launch of International Debit MasterCard, Visa Platinum cards, TANAPA debit cards and Visa credit cards in Comoros. We also pioneered Mobile ATM facility solutions and an exclusive financing scheme for women in Tanzania.
Exim Bank’s impressive pioneering efforts stretch across boundaries. In the year 2007, Exim became the first indigenous bank to establish its foot prints overseas in the Union of Comoros. Today, the bank has three operational branches in the islands of Moroni, Anjuoan and Moheli. Inspired by this success, Exim Bank also spread its wings further into Djibouti to establish yet another subsidiary in March 2011, affording a strategic link to landlocked countries in the Horn of Africa. Exim Bank continues to build an innovative culture where we formally encourage and support innovation, empowering business units through leadership buy-in and advocacy. We expanded our regional footprint by going into Uganda during 2016 with 5 branches.
Global partnerships and alliances
We have retained excellent banking relationships with a number of well-known international banks, allowing us to provide a bouquet of world class banking services to suit the business needs of our clients. The Bank values the strong partnerships and financial co-operation with leading lending institutions such as IFC, PROPACO, NORFUND and FMO. Some of our international banking partners include Citibank; Commerzbank, Deutsche Bank, HSBC Bank and PTA Bank.
Awards and Recognitions
Our strength makes us even more valued and valuable. Exim Bank has won several awards including National Board of Accountant and Auditors’ (NBAA) Best Presented Financials statement in the banking Sector Category and the overall winner in 2009. The Bank was declared “Number One Bank in Customer Care’ by the 2013 KPMG Africa Banking Survey and also conferred the Best Practice Environmental Award 2013 by the Ilala Municipal Council as the best Financial Institution in environmental practice. The Exim Academy, our learning and development arm received the ISO9001:2015 quality management certification, a great boost in the quality of work we do.
We have been nominated in various prestigious awards; "Sustainable Bank of the Year, 2008 Award" Financial Times/International Financial Corporation, the "Best Work Practices for Training and Development” in the East Africa CSR Awards 2011" and "Retail Bank of the Year, 2013" by African Bankers Awards.
Today, we serve a prominent and diverse set of clients and investors, including leading multinational corporations, large institutional investors and financial sponsors, small and medium enterprises and individual customers. We continually strive to enhance our capabilities by bolstering our infrastructure, reinforcement in customer service and centralizing key processes in order to provide the highest caliber of service to our clients.
Bringing Value to People
We are an equal opportunities employer and our breadth and diversity is reflected in our people. We welcome people from all backgrounds and recognise that in order to be successful, we need to create an inclusive environment where everyone can realise their potential and succeed. Our employees come from a wide range of backgrounds, skills and specialisations and we value the richness that diversity brings. Gender diversity and balance is central to the Bank’s brand image and is an integral part of our growth and competiveness.
We understand that our people drive our success. That is why we work hard to make our organisation a place where every one of our people is valued for the contribution they make and are supported in achieving their individual goals. We are committed to building a creative and inclusive culture where the ideas, beliefs, attitudes and skills of all our people are valued. The Bank is committed to fostering an environment that nurtures professional development and growth.
A sustainable bank
We believe in playing a positive role in the economy and society by providing individuals and businesses with the financial services they need to meet their ambitions. We ensure our business is sustainable by taking a long-term view: valuing our employees; addressing the impact we have on the environment; and investing in the future of local communities.